Our designers use a state-of-the-art CADD system and will work with you to come up with a design to fit your needs. We have numerous furniture lines and provide efficient and reliable installation.

You simply notify us within 15 days of delivery. We will pick up the item you want returned and issue you a credit. The only requirement is it must be in the original container. Customer satisfaction is very important to us. We want to do everything possible to satisfy your needs.

Orders can be made on-line with “NorthWest Direct,” by fax, telephone or with your sales representative. Many of our customers use a combination of ordering options.

There is no charge for delivery within a 50 mile radius of Eau Claire, Wisconsin. Orders can be drop-shipped at a minimal charge to locations outside our “no charge” delivery area.

Our prices are in line with competitors large and small. With over 30,000 items we may be lower on some and somewhat higher on others, but on the average our customers find it to their advantage to buy from NorthWest. It is our goal to offer the best combination of price and service of anyone.

About 95% of products in our catalog typically are delivered the next business morning. If the item is out of stock it usually is delivered within two business days.